FREQUENTLY ASKED QUESTIONS
If you need help, we have a list of frequently asked questions and answers. If you do not find the information you are looking for please email us email@example.com and we will help you as best we can.
We are located in Burleigh Heads where all our orders are processed and sent via Australia Post. We also offer order pick-up for any local customers. You can also find us at thwe Village Markets and in various stockists across Australia. For more information, click here.
Yes, through Australia post we can post your item/s to any PO Box within Australia.
We ship to a number of countries around the world, although estimated delivery dates will vary depending on what part of the world you are in, please contact us via email if you are after more information regarding a specific country.
We are not responsible for loss or damage of your parcel once it has been dispatched from our warehouse. Australia Post will leave your parcel at your shipping address if there is a letterbox or they believe there is another safe place, however if you would like to add insurance or a signature on delivery please contact us prior to making an order and we can arrange this for an extra charge.
Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.
You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link to the Australia Post website where you can track the delivery of your order to your door.
Our sizing is fairly standard, if you are enquiring about a specific item please email us for more information at firstname.lastname@example.org
Returns and exchanges
If you have purchased the wrong size, don’t stress! We offer exchanges up to 30 days after your item has arrived. Please contact us via email at email@example.com
If for any reason you are not satisfied upon receiving your order or simply change your mind you are free to return an item, as long as the item is in new, un-worn and in un-used condition with all tags attached within 7 days of receiving the item for a full refund, or 30 days for a credit voucher (excluding sale items).
**Please note we do not accept returns on items that have been purchased with a discount/promo code, from the markets or items on sale for a refund, however you may exchange the size if needed or we will happily return for a credit note **
**Delays may sometimes occur beyond our control and we will advise you if this happens where we can**
Orders are shipped from the Gold Coast postcode 4220 and will be delivered by Australia Post.
Standard Post (2-5 business days) $9.95
FREE SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $150!
Express Post (1-3 business days) $12.95
OR an extra $2.95 when your order is over $150
STANDARD POST INCLUDING TRACKING
USA - $22.00 AUD (7+ business days)
Canada - $25.00 AUD (7+ business days)
New Zealand - $16.00 AUD (5+ business days)
United Kingdom - $25.00 AUD (6+ business days)
We ask that all local pick-up orders are collected within 7 days. If you are unable to do so, please email firstname.lastname@example.org to let us know.