Frequently asked questions
If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.Where are you located?
How true are the garments colours?
Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.
How do I know my order has been placed successfully?
You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link to the Australia Post website where you can track the delivery of your order to your door.
What is your ladies sizing like?
Our sizing is fairly standard and we go off X Small-6, Small-8, Medium-10, Large-12, if you are enquiring about a specific item please email us for more information at email@example.com
Returns & Exchanges
If for any reason you are not satisfied upon receiving your order or simply change your mind you are free to return an item, as long as the item is in new, un-worn and in un-used condition with all tags attached within 7 days for a full refund (excluding sale items), if you require us to post an exchange a $6.95 delivery charge will be applied to cover the postage costs, please search exchange postage on the search bar below to find out more. Please email us for the full address at firstname.lastname@example.org
Standard Post (2-5 business days) $6.95
FREE SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $90!
Express Post (1-3 business days) $9.50
OR an extra $5 when your order is over $90
STANDARD POST INCLUDING TRACKING
USA and Canada - $23.00 AUD (7+ business days)
New Zealand - $19.00 AUD (5+ business days)
United Kingdom - $29.00 AUD (6+ business days)
**Delays may sometimes occur beyond our control and we will advise you if this happens where we can.
Orders are shipped from the Gold Coast and will be delivered by Australia Post.