FAQs, Shipping & Returns


Frequently Asked Questions

If you need help, we have a list of frequently asked questions and answers. If you do not find the information you are looking for please email us hello@olas.com.au and we will help you as best we can.

Where are you located?
We are located on the Gold Coast where all our orders are processed and sent from. We attend The Village Markets on the first and third Sunday of each month and sell in our new showroom in Burleigh as well as a variety of stores along the East Coast.

Can I purchase my items in store?
We have just opened our very first showroom.
SHOP 56B, 149 West Burleigh Road, Burleigh Heads QLD 4220
We are on the outside of Stocklands Burleigh opposite The Wiener Haus and next to Nook cafe.

Please note: Over the month of August our opening hours have been reduced and we are only open a few days a week, please email us if you want to arrange a time to meet in store.
Can my delivery be sent to a PO Box?
Yes, through Australia post we can post your item/s to any PO BOX within Australia

Do you ship worldwide?
Yes, we do ship worldwide, although estimated delivery dates will vary depending on what part of the world you are in, please contact us via email if you are after more information regarding a specific country.

How true are the garments colours?
Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.

How do I know my order has been placed successfully?
You will know your payment has been successful if you receive an instant order confirmation email detailing your order. Once your order is packed and dispatched, we will send you another email with a unique tracking number and a link to the Australia Post website where you can track the delivery of your order to your door.

What is your ladies sizing like?

Our sizing is fairly standard and we go off X Small-6, Small-8, Medium-10, Large-12, if you are enquiring about a specific item please email us for more information at hello@olas.com.au

 

Returns & Exchanges

If for any reason you are not satisfied upon receiving your order or simply change your mind you are free to return an item, as long as the item is in new, un-worn and in un-used condition with all tags attached within 7 days for a full refund (excluding sale items), if you require us to post an exchange a $6.95 delivery charge will be applied to cover the postage costs, please search exchange postage on the search bar below to find out more. Please email us for the full address at hello@olas.com.au

**Please note we do not accept returns on sale items for a refund, however you may exchange the size if needed or return for a credit note 


Delivery

Australian Orders

Standard Post (2-5 business days) $6.95
FREE SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $90!

Express Post (1-3 business days) $9.50
OR an extra $5 when your order is over $90

Gold Coast Pick Up
Please allow up to 2 business days for your order to be ready to collect. If you don't hear from us after then or need your order ready sooner please email nicole@olas.com.au and we will get back to you as soon as we can.

Pick up address is
SHOP 56B, 149 West Burleigh Road, Burleigh Heads QLD 4220
We are on the outside of Stocklands Burleigh opposite The Wiener Haus and next to Nook cafe.
Please email us for our opening hours
Please collect your order within 7 days


International Orders

STANDARD POST INCLUDING TRACKING
USA and Canada - $23.00 AUD (7+ business days)
New Zealand -  $19.00 AUD (5+ business days)
United Kingdom - $29.00 AUD (6+ business days)

 

**Delays may sometimes occur beyond our control and we will advise you if this happens where we can.

Orders are shipped from the Gold Coast and will be delivered by Australia Post.